For Individuals & Families

You are not alone
in this.

Whether you are caring for a parent, managing a chronic illness, or trying to make sense of a new diagnosis - Dira Care walks with you. We carry the non-medical load so you can focus on what truly matters.

Talk to a Navigator

Caring for a parent

Navigating a diagnosis

Supporting from abroad

Managing chronic illness

New parent

The healthcare system
can feel like a maze.

Different buildings, different forms, different voices. And often, you are trying to hold everything together while also working, parenting, or recovering yourself. That weight is real - and you shouldn’t carry it alone.

Confusing referrals and lost paperwork

We track every document so nothing falls through the cracks.

Doctors who speak in jargon

We translate medical language into words that make sense to you.

Missed appointments and forgotten steps

We send gentle reminders and follow up after every visit.

Insurance confusion and hidden costs

We navigate SHIF, SHA, and private cover so you know exactly what you're entitled to.

Real situations, real help

If any of these sound
familiar - we can help.

Dira Care supports families at every stage of the healthcare journey.
Here are just three of the situations our navigators walk through every day.

The Adult Child

Managing an aging parent's care

“My mother is 72, lives alone in Kisii, and has three specialists. Every week there’s a new appointment, a new form, a new something I need to sort from Nairobi.”

Elderly Care

Coordination

Remote Family

Dira Care assigns one navigator who knows your mother's full care history, attends appointments with her, and keeps you updated — so you're always in the loop without having to manage everything yourself.

The Patient

Recently diagnosed, overwhelmed

“I was just told I have Type 2 diabetes. The doctor gave me a list of things to do – register for SHIF, see a nutritionist, start medication. I don’t know where to begin.”

New diagnosis

Chronic disease

SHIF support

We create a simple, clear plan together — SHIF registration, nutritionist referral, medication reminders, and regular check-ins. One step at a time, with the same navigator throughout.

The Diaspora Family

Supporting from thousands of km away

“I’m in Canada. My father was admitted to hospital last week. I can’t get clear information, I don’t know who to call, and I feel completely helpless.”

Diaspora

Hospital admission

Family Updates

We become your eyes and ears on the ground. We visit your father, liaise with the medical team, explain what is happening in plain language, and call you with a full, honest update — every single day if needed.

What we do for you

We become your extra
set of hands and eyes.

One navigator. Your whole care journey. Here's exactly what that means in practice.

One navigator — always the same person

You never have to repeat yourself. Your navigator knows your full story, speaks your language, and is your single point of contact from the first call onwards.

Appointments managed end-to-end

Booking, reminders, rescheduling, and follow-up. We handle it all — via WhatsApp or SMS, in your preferred language, at your preferred time.

Insurance explained — SHA, SHIF, private cover

We decode your policy, handle registration, and support pre-authorisation — so you access every benefit you're entitled to.

Referrals tracked — nothing lost

We confirm every referral is booked and acknowledged. No more wondering if the specialist received your file.

Medication support & refill reminders

Simple medication charts, dosage reminders, refill coordination — so adherence is never a struggle.

For diaspora families

Far away, but care
shouldn’t feel distant.

Thousands of Kenyans abroad carry the quiet anxiety of not knowing how their loved ones are doing back home. Dira Care is your trusted presence on the ground — dependable, transparent, and genuinely caring.

United Kingdom

United States

Canada

UAE

Germany

Australia

+ Worldwide

Start Diaspora Support

You're notified after every visit

A real update from a real person — not an automated report

After every appointment, your navigator calls or WhatsApps you directly — in English — with a full account of what was discussed, what's next, and honestly, how your loved one seemed. Not a summary. A conversation.

We accompany them physically

Your relative is never alone in the system

A navigator is present at appointments — advocating, asking the right questions, taking notes, and ensuring your relative is treated with the dignity they deserve. They leave understanding what happens next.

5+

Counties with active ground navigators

<2hrs

Average time to post-visit family update

Fair Priced

Monthly plans from — transparent pricing

24/7

WhatsApp available for urgent situations

Simple steps

Simple steps. Real support.

Getting started takes one message. Here's what happens next.

You reach out

Call, WhatsApp, or fill the form below. No long intake process — just a conversation.

We listen

A navigator takes time to understand your full situation, in your language, without rushing.

We plan together

A clear, simple care plan with no jargon. You approve it. We get to work.

We walk with you

Ongoing coordination, reminders, advocacy, and check-ins — for as long as you need us.

You regain control

Less stress. Better outcomes. You focus on healing; we handle the rest.

Ready to Begin

No long forms.
Just a conversation..

Tell us what feels heavy right now - and we'll figure it out together. A real person responds within one hour during working hours.

Chat on WhatsApp

Call +254 716 200 098

Email Us

Mon–Fri, 8am–6pm
Response within 1 hour

You are not alone in this.

The healthcare systemcan feel like a maze.