Services that move with you
Five core areas of support - each tailored to your situation. Whether you are a patient managing a diagnosis, a caregiver coordinating loved ones, or an organisation seeking a non-clinical partner, Dira Care meets you exactly where you are.
Non-clinical
Fully human
Deeply local
5 languages
1 hour response
Who is this for?
Anyone who feels overwhelmed by the healthcare system. You don't need a formal diagnosis or to be in crisis. If it feels heavy, we can help.
A cancer diagnosis. A child with recurring asthma. An aging parent who needs multiple specialists. Suddenly you're juggling appointments, lab results, pharmacy pick-ups, and conflicting instructions.
Dira Care assigns you a dedicated navigator. They don’t replace your doctor – they make sure you understand your doctor. They track your referrals, follow up on pending tests, and communicate with providers so you don’t have to repeat your story five times.
Dira Care assigns you a dedicated navigator. They don’t replace your doctor – they make sure you understand your doctor. They track your referrals, follow up on pending tests, and communicate with providers so you don’t have to repeat your story five times.
Per Case
Competitively Priced
Based on complexity
Monthly
Flexible Rates
Ongoing support & reminders
Insurance we navigate
We work with all major cover types in Kenya
SHA/SHIF
Social Health Authority registration & claims
Private Cover
Jubilee, AAR, Britam, Madison & more
Linda Mama
Free maternity cover for eligible mothers
Workplace
Employer group schemes & wellness packages
I had no idea my SHIF covered specialist visits. Dira Care walked me through it and saved me KES 18,000 in out-of-pocket costs.
SHA & SHIF specialists.
Kenya’s evolving health financing landscape is complex. Our navigators stay up to date so you don’t have to – from registration to claims.
We sit with you, explain your benefits, help with registration, and assist with pre-authorisation paperwork, because SHA, SHIF, private cover, each has its own forms, deadlines, and language.
If you are facing financial barriers to treatment, we guide you to available support options. No hidden fees. No confusing jargon.
Core Service
Appointment &
Follow-Up Management
Never miss what matters. Life gets busy. Memories blur. We make sure every appointment happens — and every next step is clear.
Missed appointments cost more than time – they cost health outcomes. Our appointment management service uses friendly, respectful reminders via SMS or WhatsApp to keep patients on track. If an appointment is missed, we recover it. After discharge, we call to confirm recovery and remind you of next steps.
Setup
Included
With any navigation plan
Standalone
Value-Rates
Per month per patient
Core Service
Health Education
& Advocacy
Clear information is a right, not a privilege. We translate medicine into language that makes sense - and help you speak up for yourself.
My father only speaks Dholuo. Every hospital visit left him confused and scared. His navigator now explains everything in his language. He actually understands his diabetes now.
Languages we serve
Our navigators are recruited from the communities they serve
Kiswahili
National language - all counties
Dholuo
Migori, Kisumu, western Kenya
Ekegusii
Kisii, Nyamira counties
Kikuyu
Kiambu, Nakuru, Nairobi
A diagnosis is only the beginning. Understanding it is where care truly starts. Our navigators explain conditions, medications, and treatment plans in everyday language - in Kiswahili, Dholuo, Ekegusii, Kikuyu, or English.
Specialized Programs
Care that understands
your unique journey.
Our specialist navigators work alongside your clinical team - never replacing them - to ensure continuity, dignity, and hope. Each program is staffed by navigators with focused training, lived community experience, and genuine care for the people they serve.
Oncology Navigation
Chemotherapy schedules, emotional support, side-effect management, and family communication.
Maternal & Child Health
Antenatal visits, immunisation tracking, newborn care, and postnatal support.
Chronic Disease
HIV, diabetes, hypertension — medication adherence, monitoring, and continuity of care.
Elderly & Disability
Home-based coordination, physical escort, mobility guidance, and family updates.
Mental Health
Linkage to therapists, non-clinical encouragement, confidential and stigma-free navigation.
Rural & Community
Household-level outreach, CHP collaboration, local language education in remote counties.
Common Questions
Everything you
want to know
No question is too small. Here are the ones we hear most often - and honest answers to all of them.
No referral needed. You can reach out directly - by call, WhatsApp, or this form. You don't need to have a formal diagnosis, and you don't need to be in crisis. If navigating the health system feels heavy, that's enough reason to talk to us.
Some navigators are nurses or social workers. All are trained in non-clinical navigation - meaning they understand the healthcare system and how to coordinate within it, but they never give medical advice, diagnose, or prescribe. Our role is to support, coordinate, and advocate - not replace clinical care.
We match you to a navigator within 24 hours of your first contact. For urgent situations - a family member just admitted to hospital, a same-day appointment - WhatsApp us directly and we will prioritise your case.
Yes. Dira Care operates under the Kenya Data Protection Act. Your personal and health information is never shared with third parties without your consent. All navigators sign confidentiality agreements, and our systems are secured accordingly.
Absolutely - this is one of our most-used services. We accompany your relative to appointments, explain their care in their language, and send you a full update after every visit. You remain fully informed and in control, no matter where in the world you are.
Ready to Begin
Not sure which service
you need? Neither do most.
Tell us what feels heavy right now - and we'll figure it out together. No long forms, no jargon. A real person responds within one hour.
