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Organisational Partnership

Better outcomes start
outside the clinic.

You focus on clinical care. We focus on everything else. Dira Care is your non-clinical extension - embedding trained navigators into your patient pathway to drive adherence, reduce no-shows, and free your team.

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Non-clinical scope — never replaces clinical care

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Counties with ground navigators ready

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Average reduction in missed appointments
Who we partner with

One mission. Four partner models.

We adapt our model to your organisation’s structure, patient population, and outcomes goals. Select your organisation type below to see exactly how we work with you.
For Hospitals

Reduce no-shows.
Improve outcomes.
Free your staff.

Your clinical team is stretched. Nurses spend hours on reminder calls. Missed appointments drain revenue and worsen patient outcomes. Dira Care takes the non-clinical coordination off your team’s plate - so they can focus on medicine.
Missed-appointment recovery
We call and reschedule missed appointments within 3 hours — with outcome tracking included.
Discharge follow-up
Proactive post-discharge calls reduce readmissions and ensure patients follow their recovery plan.
White-label navigation
Our navigators work under your brand — a seamless extension of your patient experience.
Referral coordination
We ensure patients complete the referral loop — confirming specialist bookings and following up.
Monthly outcome reports
We ensure patients complete the referral loop — confirming specialist bookings and following up.
Dira Care helped us reduce missed appointments by 27% in three months. More importantly, our patients feel someone is looking out for them — and our nurses are no longer stretched by coordination calls.
Dr Mwangi K
Nairobi Hospital
What’s included in a hospital partnership
  • Dedicated navigator team, trained on your protocols
  • White-label setup within 2 weeks
  • EHR-compatible reporting (CSV / PDF)
  • KDPA-compliant data handling
  • Paeriodic review meetings with clinical lead
Monthly contract
Budget Friendly
Flexible & scalable
Per-episode pricing
Also available
For pilot programmes
For Donor & NGO Programmes

Maximise
Impact Per Patient

Donor-funded health programmes live and die by adherence. Community-based navigation closes the gap between intervention and outcome — ensuring patients complete treatment, attend follow-ups, and remain in care.
Community-based navigation
Ground navigators for chronic care, maternal health, and home-based care — in Nairobi, Kisii, Nakuru, Kiambu, Migori.
Outcome tracking for donor reporting
Proactive post-discharge calls reduce readmissions and ensure patients follow their recovery plan.
CHP collaboration
We work alongside Community Health Promoters, extending their reach without duplicating their role.
Rapid deployment
Navigators can be deployed to a new programme area within two weeks of agreement.
Integrating Dira Care into our maternal health programme added genuine community trust we couldn't build ourselves. Their navigators are from the communities — that's the difference.
Beryl Nyathira
Programme Director, Community Health NGO
Designed for donor reporting
  • M&E-compatible outcome data by default
  • Multi-county, multi-programme support
  • CHP co-deployment model available
  • Culturally competent, locally recruited navigators
Monthly contract
Cost Effective
Flexible & scalable
Per-episode pricing
Also available
For pilot programmes
Insurance Companies

Turn coverage
into care that’s used

Members who understand their benefits use them appropriately — reducing unnecessary emergency visits while increasing satisfaction and retention. Dira Care helps your members navigate what they've already paid for.
Benefits navigation for members
We help members understand, access, and fully utilise their insurance benefits - reducing frustration and inappropriate claims.
Reduce unnecessary emergency visits
By guiding members to the right care at the right time, we reduce costly A&E attendances for manageable conditions.
Differentiate your brand
Navigation as a member benefit signals that your company genuinely cares about outcomes, not just coverage.
Utilisation & engagement data
Monthly reports on benefit utilisation, navigation touchpoints, and member satisfaction.
What insurers value about Dira Care
  • Fully non-clinical - never authorises or denies claims
  • KDPA-compliant data handling
  • Clear, auditable scope of service
  • Professional indemnity cover in force
Agency fee model
Per member
Volume-based pricing
Bundled model
Available
Integrated into premium
Employers & HR Teams

Healthy employees.
Productive workplace.

Employees dealing with a sick parent, managing their own chronic condition, or simply unsure how to navigate the health system are less productive, more stressed, and more likely to leave. Dira Care is the wellness benefit that actually gets used.
Navigation as an employee benefit
Add Dira Care to your wellness package - a tangible, personal benefit employees actually value and use.
Mental health & caregiver support
Navigation for employees caring for relatives at home - reducing the invisible burden many carry to work.
Chronic condition management
Medication reminders, appointment management, and continuity of care for employees managing ongoing conditions.
HR wellness reporting
Aggregated, anonymised utilisation data to inform your wellness strategy - no individual health data shared.
We added Dira Care as part of our staff wellness package last year. The feedback has been overwhelming - especially from employees who are caring for aging parents. It's changed how they feel about their employer.
Amara M.
Head of HR, Nairobi-based Tech Company
Per employee
Value-rated
Per Month
Minimum team
25 employees
Volume discounts available
A Kenyan social enterprise bridging the gap between patients and the care they deserve. Non-clinical, fully human, deeply local.
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“Dira” means bridge in Oromo and compass in Swahili. We are both.
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